|Problem: My unit has channels locked out of parental
control and I forgot the code. How do I restore my unit
to factory default settings? This procedure can also be used to
solve many other problems.
||Answer: Hit P-LOCK on the remote then enter 71269 to
reset the box to factory default settings. TIP: Do not
delay more than 3 seconds while following the procedure above
to avoid having to start over. This will also reset the parental
lockout pass code to 2999
|I Lost My User Manual: Need a new user manual for your
unit? This is an Adobe PDF file. When you click on the link to
the right you will be downloading the file. This is going to take
a few minutes to download. The user manual should automatically
appear in your browser if you have a updated browser.
||Link: We have the user manual available in Adobe .PDF
Here To Print Out A New User Manual
|Problem: On certain channels I get no picture?
||Answer: Try pressing the MEM 2 button.
|Problem: On certain channels the picture is negative
or looks like an X-Ray?
||Answer: Try pressing the MEM1 button.
|Problem: My unit is displaying a small U
on the display and I cannot get any channels other than the lower
basics from 02 - 13 or so.
||Answer: The unit somehow got set into antenna
mode. Press the catv/tv button at the top of your remote. You
will need to use a small object to press this button as it is
inset into the remote to help you avoide accidentally pressing
it. This put the cable box back into CATV mode instead of Antenna
mode. Antenna mode is only used if you are using the box to tune
in local stations broadcasted by antenna. If your remote does
not have this catv/tv button Click
here to buy an updated remote that will fix your problem.
|Problem: My remote control stopped working or I lost
my remote control.
||Answer: If you remote control stopped working first replace
the batteries and double check to make they are installed in the
correct direction. If the remote still does not work or you have
lost or broken your remote you can buy a replacement from us.
here to buy an extra remote.
|Problem: My unit seems to have a slightly fuzzy or unclear
picture on some channels.
||Answer: Try using the F+ or F- Buttons on the remote
to fine tune in the channel. The CFT button is to return the settings
back to center.
|Problem: I lost the factory code for the parental lockout
||Answer: It is 2999
|Question: I bought my unit from you and I need to return
it for a refund or a replacement.
||Answer: You need to send us an email to email@example.com
and tell us your full name, the problem you are having with the
unit and what you would like us to do to fix the problem for you.
We will then email you back with either a solution or our return
|Question: What is the HRC/STD switch used for?
||Answer: Most cable systems operate on carrier setting
STD, but there are areas that operate on the HRC system. This
info can normally be obtained from your cable company. If you
are unsure of your system start with the switch in the STD position.
If the picture is not received properly, even after fine tuning
unplug the converter from the wall, set the switch to HRC, plug
in the converter and try again. Also, see page 11 of your operating
manual for fine tuning instructions.
|Question: What is the CH-3/CH-4 output switch used for?
||Answer: If your cable company broadcasts on channel 3
then leave it on CH3 (this represents 80% of the country.) If
the system broadcasts on channel 4 then switch it to CH4.
Your TV/VCR must be set to the same channel as this switch setting.
||Solution: If your converter or TV is on the wrong HRC/STD
setting, you will have one or more of the following symptoms.
1. Basic stations are grainy, snowy, the picture quality is very
2.You have to fine tune every time you switch channels.
3.All channels come in except channels 5 and 6 or only channels
5 & 6 come in.
4. Numerous channels are only received in black and white. Follow
the procedure 2 steps above to change the HRC/STD setting.
|Question: How do I activate my sleep timer?
||Answer: Press the SLEEP button once to display 150 minutes.
Each additional press of the sleep button will decrease time by
|Question: What is LCR?
||Answer: Last Channel Recall. Pushing the LCR button will
take you back to the last channel you were previously viewing.
|Question: How do I set the Favorite Channel Memory?
||Answer: 1. Select the channel to be put into memory.
2. Press the F/M button, then the F+ button within 3 seconds.
Repeat steps 1 and 2 for additional channels you wish to store.
|Question: How do I now select my favorite channels now
that I have stored them?
||Answer: Press FAV on the remote. A favorite channel will
be displayed with a dot on the lower right corner of the display.
Use channel UP/DOWN to select favorite channels.
|Question: How do I delete a favorite channel from memory?
||Answer: Select the channel you wish to delete from memory.
It should have a dot to the right of the 3rd digit of the channel
numbers. Press the F/M button, then F- within 3 seconds. The period
should disappear indicating the channel was removed from memory.
|Question: How do I use parental lockout?
||Answer: (Note, the converters intelligent memory is nonvolatile,
allowing your locked channels to remain intact even if power is
Select the channel to be put into lockout memory. Press the P-LOCK
button, then F+ within 3 seconds. The channel display will change
to ACC and a period is displayed to the left of the second
channel digit to indicate the channel has been saved.
|Question: Not that I have activated the parental lockout,
how do i set the converter for restricted viewing?
||Answer: Turn off the converter for approximately 1 second,
then back on. All channels in parental lockout memory are now
|Question: How do I deactivate parental lockout for unrestricted
||Answer: Press the P-LOCK button. Enter your pass code
(factory default is 2999). Press MEM. All channels are now
|Question: How do I remove a channel from Parental Lockout
||Answer: Deactivate parental control as shown in
the step above. Select the channel you wish to deactivate. Press
the P-LOCK button the F- within 3 seconds.
|Question: How do I change the parental lockout pass code.
||Answer: Press P-LOCK. Enter your current pass code (factory
default is 2999) Press MEM. All channels are now deactivated.
Press P-LOCK now enter your new 4 digit password, then press F+
to store it.
|Question: What is Fine tuning used for or the F+ F- &
||Answer: These buttons are used to fine tune in each channel
if needed. The CFT button returns the fine tuned settings back
to the standard setting.
|Question: I have the volume on the converter set as high
as it will go but the actual volume coming from my TV set is still
not high enough?
||Answer: Make sure your TV volume is turned up at least
1/2 way before adjusting the volume control on the converter.
Note: The volume setting on the converter must be at least 1/2
way to process the Stereo signal and all the way up to process
any surround sound signals.